HOW TO TRACK AN ORDER
Need an update on your delivery? We make it simple. Use the steps below and our team will get back to you fast — usually within the hour during business hours.
1
Contact Us
Call or email with these details:
- Your company name
- Delivery address
- The date you placed the order (if known)
- A brief description of what you ordered
- PO / reference number (if you have one)
2
We’ll Handle the Rest
We’ll contact the transport company, pull the consignment details, and find the exact location and ETA for your order.
Real people, not bots Fast updates
3
We Get Back to You
We’ll reply with the latest status, ETA, and next steps. If there’s a delay, we’ll tell you why and sort options.
Typical response time
~1 hour*
Business hours
Mon–Fri, 8:30–5:00 ACST
*During business hours. After-hours requests are answered first thing next business day.
What if I only have a PO number?
No worries — send the PO and your company name. We’ll find the rest.
Can I track directly with the carrier?
Yes, but it’s often faster if we do it. If you have a consignment number, include it — we’ll confirm status and ETA.